Business communication

You'll learn

• Write email people act on
• Take minutes and record actions
• Write a short report
• Present to a manager or a meeting
• Communicate with customers and suppliers professionally

Role Pathways

• Business Customer & CRM Operations Customer service, CRM records, pipelines, tickets, complaints and customer communication across the modern customer journey. 10 to 12 weeks · 8 to 10 hours a week · Online, at an e-Learning Cafe, or at Katlehong Computer School Included in NIBS Plus View pathway

Formal Qualifications

• Business Management Assistant Support managers and teams: coordination, communication, scheduling and administration. NQF 5 · 316 credits · OFO 101876 R500 registration, then R950 a month View qualification

• Business

  Office Operations Administrator

  Run the everyday systems and administration of a modern workplace.

  Skills you will build: Microsoft 365 · Records and information management · Microsoft Excel

  10 to 12 weeks Entry-level Pathway open now

• Finance

  Bookkeeper

  Record transactions, reconcile accounts and support financial reporting.

  Skills you will build: Bookkeeping · Accounting systems · Microsoft Excel

  Entry-level Pathway coming soon

• Business

  Project Administrator

  Coordinate project documents, meetings, schedules and reporting.

  Skills you will build: Project administration · Project tools · Meetings and diary management

  About 103 hours of study and practice over 12 weeks Entry-level Pathway open now

• People

  HR and Recruitment Administrator

  Support recruitment, onboarding, employee records and HR processes.

  Skills you will build: HR administration · Records and information management · Business communication

  Entry-level Pathway coming soon

• Business

  Tender and Procurement Administrator

  Support quotations, suppliers, procurement and tender submissions.

  Skills you will build: Procurement and tender administration · Records and information management · Microsoft Excel

  Entry-level Pathway coming soon

• Business

  Customer and CRM Administrator

  Manage customers, leads, enquiries and CRM information.

  Skills you will build: CRM · Customer service · Business communication

  10 to 12 weeks Entry-level Pathway open now

• Business

  Executive and Management Assistant

  Support managers, meetings, documents, travel and projects.

  Skills you will build: Meetings and diary management · Business communication · Microsoft 365

  Intermediate

• Technology

  Business Analysis Support

  Map processes, gather requirements and support business improvement.

  Skills you will build: Business analysis · Data · Microsoft Excel

  Intermediate