Office Operations Administrator
Run the everyday systems and administration of a modern workplace.
- Duration10 to 12 weeksat 8 to 10 hours a week
- LevelEntry-levelBusiness
- AccessStart freeFull pathway in NIBS Plus
- Workplace Lab8 tasksReal work, assessed
What you'll do every day
- Keep the office information systems running: records, diaries, documents and shared files
- Handle correspondence, calls and visitors
- Prepare documents, reports and meeting packs
- Maintain records so they can be found, trusted and retained
- Support procurement, payroll and HR administration when asked
- Apply POPIA to the personal information the office holds
Skills you'll build
6 skills, each with its own courses and the other careers that use it.
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Microsoft 365
6 courses open now
Used in 2 career paths
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Records and information management
2 courses open now
Used in 6 career paths
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Microsoft Excel
4 courses open now
Used in 9 career paths
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Business communication
Used in 8 career paths
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Customer service
8 courses open now
Used in 3 career paths
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Procurement and tender administration
Used in 2 career paths
Tools you'll use
- Microsoft 365
- Microsoft Excel
- SharePoint and OneDrive
- Shared calendars
- Document management systems
Named as the tools the job uses. NIBS claims no relationship with any vendor.
Your pathway, step by step
10 to 12 weeks, at your own pace. Start free; NIBS Plus opens the full pathway and the Workplace Lab.
- Foundation Digital Workplace Foundation: the systems, files and communication every office runs on.
- Skill Courses The skills this role needs, one short course at a time.
- Workplace Lab 8 practical tasks in the software the job uses.
- Portfolio The documents, spreadsheets and records you produced, kept as evidence.
- NIBS Credential Assessed against the NIBS standard and recorded on your Skills Passport.
- Professional Recognition What membership, CPD and designations mean in your field.
- Formal Progression The Office Administrator occupational qualification, where it is offered.
The Role Pathway that teaches this career
Skill Courses that also cover this role
- Office Productivity Microsoft Word Essentials A letter, a memo or a report is often the first thing a client, a supplier or a manager sees of your work. Before anyone reads a word, the layout has already said "careful" or "careless". Included in NIBS Plus View course
- Office Productivity Excel for Workplace Administration Managers make decisions from numbers an administrator captured: how many client requests are open, what the office spent, which service is growing. If the data is wrong, the decision is wrong, and nobody notices until it costs money. Included in NIBS Plus View course
- Workplace Digital Records Management Every organisation runs on records: contracts, invoices, staff files, minutes, client correspondence. When they are well organised, anyone can find the right version in seconds and only the right people can open them. Included in NIBS Plus View course
Workplace Lab: the 8 tasks
Your simulated employer sends the brief and the files. You do the work in the real software; a facilitator assesses it against the NIBS standard.
- 1 Set up the filing structure for a new department
- 2 Produce a week of correspondence to a house standard
- 3 Prepare a meeting pack and take the minutes
- 4 Build an attendance and leave register in Excel
- 5 Process a purchase requisition through to order
- 6 Map where personal information lives and who may see it
- 7 Handle a week of enquiries and escalations
- 8 Compile the month-end administration report
Where it leads
Job titles employers use for this work.
- Office Administrator
- Operations Administrator
- Administrative Assistant
- Office Coordinator
- Administration Officer
Vacancies, learnerships and internships are posted in NIBS Campus as they come. NIBS does not guarantee placement.
Professional recognition
Learning can lead to a profession. Here is what that means for this career.
Professional body to be confirmed
NIBS names a body here only once it is the relevant one for this role. Membership of a professional body gives you a community, a standard of practice, continuing professional development and, in time, a designation.
CPD: recognition subject to approval. NIBS claims none until a body approves an activity.
Formal progression
Where a formal qualification is offered, this career leads toward it. A separate programme with its own registration, assessment and fees, never included in NIBS Plus.
Become a Office Operations Administrator.
Join NIBS Campus free and take the first course today. Add NIBS Plus when you want the full pathway and the Workplace Lab.