CRM

You'll learn

• Capture and update contacts, companies and deals accurately
• Log enquiries and follow-ups so nothing goes quiet
• Move leads through a pipeline and report on it
• Keep customer data clean, deduplicated and lawfully processed
• Handle tickets and escalations

Skill Courses

• Customer Operations CRM Fundamentals A CRM is only as good as the records in it. When the records are right, anyone in the team can see who the customer is, what they bought, what they asked last week and what was promised. About 5 hours · Online, at your own pace, or at an e-Learning Cafe Included in NIBS Plus View course
• Customer Operations Ticket & Service Request Management Every service desk, contact centre and customer support team runs on a queue. On a Monday morning there may be twenty requests waiting, and one of them is the customer whose staff will not be paid tomorrow. About 5 hours · Online, at your own pace, or at an e-Learning Cafe Included in NIBS Plus View course

Role Pathways

• Business Customer & CRM Operations Customer service, CRM records, pipelines, tickets, complaints and customer communication across the modern customer journey. 10 to 12 weeks · 8 to 10 hours a week · Online, at an e-Learning Cafe, or at Katlehong Computer School Included in NIBS Plus View pathway

Formal Qualifications

• Business Real Estate Agent Market, sell and lease property within the regulatory framework for estate agents. NQF 4 · 150 credits · OFO 118714 R500 registration, then R950 a month View qualification

• Business

  Customer and CRM Administrator

  Manage customers, leads, enquiries and CRM information.

  Skills you will build: CRM · Customer service · Business communication

  10 to 12 weeks Entry-level Pathway open now

• Property

  Property Administrator

  Manage property records, tenants, leases and portfolio administration.

  Skills you will build: Property administration · CRM · Records and information management

  Entry-level