Records and information management

You'll learn

• Design a filing structure people follow
• Control versions and document approval
• Apply retention and disposal rules
• Keep an audit trail
• Apply POPIA to records that hold personal information

Skill Courses

• Office Productivity Excel for Workplace Administration Managers make decisions from numbers an administrator captured: how many client requests are open, what the office spent, which service is growing. If the data is wrong, the decision is wrong, and nobody notices until it costs money. About 6 hours · Online, at your own pace, or at an e-Learning Cafe Included in NIBS Plus View course
• Workplace Digital Records Management Every organisation runs on records: contracts, invoices, staff files, minutes, client correspondence. When they are well organised, anyone can find the right version in seconds and only the right people can open them. About 6 hours · Online, at your own pace, or at an e-Learning Cafe Included in NIBS Plus View course

Role Pathways

• Digital Digital Office Administration Run a modern digital office: information systems, Microsoft 365, records and POPIA in practice. Every learner starts here. 10 to 12 weeks · 8 to 10 hours a week · Online, at an e-Learning Cafe, or at Katlehong Computer School Included in NIBS Plus View pathway

Formal Qualifications

• Business Office Administrator Run the administrative operations of an office: records, correspondence, meetings and support. NQF 5 · 445 credits · OFO 102161 R500 registration, then R950 a month View qualification
• Business Management Assistant Support managers and teams: coordination, communication, scheduling and administration. NQF 5 · 316 credits · OFO 101876 R500 registration, then R950 a month View qualification
• Quality Quality Assurer Check that products, services and processes meet defined quality standards. NQF 5 · 106 credits · OFO 118769 R500 registration, then R950 a month View qualification

• Business

  Office Operations Administrator

  Run the everyday systems and administration of a modern workplace.

  Skills you will build: Microsoft 365 · Records and information management · Microsoft Excel

  10 to 12 weeks Entry-level Pathway open now

• People

  HR and Recruitment Administrator

  Support recruitment, onboarding, employee records and HR processes.

  Skills you will build: HR administration · Records and information management · Business communication

  Entry-level Pathway coming soon

• Business

  Tender and Procurement Administrator

  Support quotations, suppliers, procurement and tender submissions.

  Skills you will build: Procurement and tender administration · Records and information management · Microsoft Excel

  Entry-level Pathway coming soon

• Business

  Executive and Management Assistant

  Support managers, meetings, documents, travel and projects.

  Skills you will build: Meetings and diary management · Business communication · Microsoft 365

  Intermediate

• Property

  Property Administrator

  Manage property records, tenants, leases and portfolio administration.

  Skills you will build: Property administration · CRM · Records and information management

  Entry-level

• Quality

  Quality Assurance Coordinator

  Support quality processes, audits, records and continuous improvement.

  Skills you will build: Quality management · Records and information management · Data

  Intermediate